My Patient Rights can help guide you in resolving issues so you can get the health care you deserve.
“I was denied Harvoni, the medicine I need to treat my chronic condition, Hepatitis C. Apparently I am not sick enough. I filed a grievance with Anthem sending them all documentation for test results and procedures I have had. They said within 30 days I would have their decision. It’s way past that and still I have heard nothing.
On top of this chronic condition I also have Oral Lichen Planus, which is associated with Hepatitis C and causes me to have constant, painful mouth sores. If the sores don’t go away they could lead to oral cancer. I also have other medical conditions related to this virus, including Portal Hypertension, Esophageal Varices and I am constantly tired because the virus saps my energy. If I could be treated for the Hepatitis C, all of my other health issues would certainly improve. I am not sick enough? I disagree.”
UPDATE: Susan filed a complaint with her health plan and the Department of Managed Health Care and the Independent Medical Board overturned Anthem’s denial. Susan is now receiving Harvoni for Hepatitis C.
My Patient Rights can help guide you in resolving issues so you can get the health care you deserve.
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State and federal law protects your rights. When you sign up for a health plan and/or if you have problems accessing care through your health plan, it is important to know your rights.