Susan G. (California)

My Patient Rights > Susan G. (California)

Susan G. (California)

“My son was taken by ambulance and triaged to the closest trauma emergency room for a severe head and neck injury in 2014. When we arrived at the hospital, I was told by the person in admitting that the hospital was contracted by my insurance and I would only be responsible for covering my out-of-pocket costs. Six months later, I found out the attending ER physician assigned to my son’s care was not contracted with my insurance – or any other insurance company. I was billed directly from an outside entity and expected to pay for the full amount of the attending ER physician’s bill. I have spent so many countless hours of personal time trying to straighten out the billing mess from this one emergency room visit, that it’s time to share my story so that other people can help me figure out this confusing, frustrating and expensive system.”

Share Your

My Patient Rights can help guide you in resolving issues so you can get the health care you deserve.


Find answers to commonly asked questions.

Know Your Rights

State and federal law protects your rights. When you sign up for a health plan and/or if you have problems accessing care through your health plan, it is important to know your rights.