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My Patient Rights > State again faults Kaiser Permanente for mental health treatment delays
State again faults Kaiser Permanente for mental health treatment delays
For the second time in two years, California regulators have faulted HMO giant Kaiser Permanente for causing mental health patients to endure long delays to get treatment.
The state Department of Managed Health Care said in a report Tuesday that some Kaiser patients continue to wait too long to see therapists and psychiatrists. The agency also criticized Kaiser for giving patients misleading information about their mental health coverage.
The report was a follow-up to a 2013 survey that found four problems in Kaiser’s handling of mental health patients. The agency fined Kaiser $4 million that year and ordered it to improve its performance.
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