Know Your Rights; You have the right to quality, affordable healthcare

My Patient Rights > Know Your Rights; You have the right to quality, affordable healthcare

Know Your Rights; You have the right to quality, affordable healthcare

I’m used to the fight. When my doctor diagnosed me with TMJ/TMD, I had to battle my insurance company to get coverage because it did not consider TMJ/TMD a chronic illness. I challenged my health plan to get the treatment I desperately needed.  It was then I decided no one should have to go through this process alone.

Inspired by real patients like me who are frustrated with their health plan and inability to access the healthcare they need, the California Chronic Care Coalition (CCCC) launched in 2015 to help Californians learn their rights, file a complaint with their health plan and state government agency and share their experience. MPR helps people who experience a range of barriers that may include denials to important procedures, barriers to prescription medicines, medical bills from out-of-network providers, delays receiving tests for chronic diseases, denials to specialists and other billing issues.

We have now launched across the nation. Patients in 17 states, soon to be more, can use to find links to their health plan’s complaint forms, where to go to file a complaint with their state’s regulatory agency and ultimately share their story. Anything that creates a barrier to care is a problem and people should have the ability to access the quality, affordable healthcare they need and deserve.

By channeling patients’ complaints through their state’s regulatory agency, is informing decision makers about the pattern of issues, delays, problems and denials individuals face in their state’s current health care system. The state agencies will motivate needed changes in the health plans and ultimately ensure affordable access to quality coverage.

Join the CCCC as we broaden the reach of and showcase specific access issues in each state. Help us explain to legislators, policymakers and others what barriers to access exist. Sharing your story is an easy way for you to have a voice in your health care and directly impact change in the healthcare system for every patient.

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My Patient Rights can help guide you in resolving issues so you can get the health care you deserve.


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Know Your Rights

State and federal law protects your rights. When you sign up for a health plan and/or if you have problems accessing care through your health plan, it is important to know your rights.