My Patient Rights is a website inspired by actual patients who have experienced denials, delays, high out-of-pocket costs, out-of-network charges and other barriers to quality, affordable health care from their health plans.
These patients want to make it easier for you to understand how to resolve issues with your health plan, reach the applicable government agencies, file a complaint and get the health care you deserve.
If your health plan has denied any health care services or prescriptions – or if you have experienced any other barriers with your health plan that leave you dissatisfied, My Patient Rights can help you resolve these problems.
The CCCC launched My Patient Rights as a resource for Californians who have been denied coverage, experienced delays, or are dissatisfied with the decisions made by their health plan and has now expanded nationwide.
Our goal is to make it easier for you to reach the appropriate state agency to obtain information quickly, file a complaint if necessary, and get the answers you need.
The CCCC hopes to improve consumer education and ultimately, the accessibility, affordability and quality of health care everyone deserves.
By sharing your story – or that of a loved one – you will help us highlight recurring health care barriers that place other patients like you at risk. You will help bring awareness to your particular problem so other patients won’t have to suffer the same denials, delays and anxiety that you have.
My Patient Rights places a high priority on ensuring that personal health care information remains confidential. You don’t have to include specific health-related details in your story, but instead explain how denials or delays to health care treatments or services have affected your health.
My Patient Rights may share a portion of, or the full submission of, your story on this website so that others can learn about the problems you faced when accessing the quality, affordable health care you deserve. We will contact you first to get your permission before sharing your story.
Due to health care confidentiality, only your health insurance plan, medical group, doctor, or the appropriate contact at state regulatory agencies can assist you in resolving a complaint or grievance. However, we do provide you with the information you need to contact those who can help you.